Where is my withdrawal?

Method, time, fee, minimum and documents for 17 trading apps, as each app’s own pages publish them, next to its CMA register status. A published time is not a guarantee: the M-Pesa, bank or card provider can add its own.

Stockity Sponsored Site partner

Up to 3 days (Standard tier)

Visit partner

You askdocuments, minimum, fee
The app approvesits published time
The provider sendsand can add its own time
It reaches youM-Pesa, bank or card

Inbox: 17 apps

17 apps shownChecked 2026-10-24.

Stockity
Sponsored Site partner
Visit partner
Time Up to 3 days (Standard tier)Register Not listed in the CMA registerFee None; 10% if turnover under 2x depositMin $10
Full terms
Licence (CMA)
Not listed in the CMA register
Withdrawal method named
No Kenyan withdrawal method named publicly; withdrawals go back to the deposit method or account; the M-PESA (Kenya) help article covers deposits only
Processing time
Approval: Standard up to 3 days, Gold up to 24 hours, VIP up to 4 hours; payment providers add a few minutes to 3 business days, rarely 7 days. Agreement 8.7: processed within 3 business days. FAQ: most within 24 hours.
Fee
Normally no fee. 10% commission possible if funds withdrawn without trading; agreement 8.13: 10% if turnover below 2x deposit. Country-specific fees listed only for India, Indonesia, Ukraine, Vietnam (not Kenya). Conversion commission by provider refunded.
Minimum
$10 / €10 or equivalent in account currency; maximum $3,000 a day, $10,000 a week, $40,000 a month
Documents
Passport, ID card or driving licence (photo); proof of address; scanned bank card on request; verification usually under 10 minutes, manual review up to 7 business days; withdrawals paused until done
Sources: Stockity help centre and Client Agreement, read 2026-10-24; CMA register.
AvaTrade
Time 1 to 2 working days; wires up to 10
Register Licence CMA No. 262Fee None statedMin Not checked yet
Full terms
Licence (CMA)
Licence CMA No. 262
Withdrawal method named
Back to the deposit method: first up to 100% of the deposit to the credit/debit card, the rest by wire transfer or e-payment, in the client's own name; no M-Pesa or Kenya-specific method named
Processing time
24-48 hours (1-2 working days) after account verification for cards, debit cards and e-money; wire transfers up to 10 business days
Fee
No withdrawal fee stated; Kenya Terms allow incidental banking fees such as wire charges
Minimum
Not checked yet
Documents
Colour copy of valid government ID (passport, driving licence or ID card; name, date of birth, photo visible); proof of address (utility bill not older than 6 months); for card deposits a colour copy of both sides of the card; account must be verified before withdrawal
Sources: licensees.cma.or.ke, avatrade.ke.
Exness
Time Instant to 24 hours
Register Licence CMA No. 162Fee No Exness feeMin Not checked yet
Full terms
Licence (CMA)
Licence CMA No. 162
Withdrawal method named
M-Pesa and cards named for withdrawals; bank transfer named as a funding option; full list inside Personal Area
Processing time
Instant for some methods, otherwise within 24 hours; 24/7; varies by method (shown in Personal Area)
Fee
No Exness withdrawal fee (Exness covers third-party costs); third-party fees may apply by method
Minimum
Not checked yet
Documents
ID (passport, national ID card or driving licence) plus proof of address (utility bill, bank statement, local tax bill or bank letter, within 6 months); checked within 24 hours
Sources: licensees.cma.or.ke, exness.ke, exness.ke, exness.ke, get.exness.help.
FX Pesa
Time M-Pesa: instant
Register Licence CMA No. 107Fee M-Pesa: $0Min Not checked yet
Full terms
Licence (CMA)
Licence CMA No. 107
Withdrawal method named
M-Pesa, Eazzypay, Airtel Money (KES); Skrill, Neteller; Visa, Mastercard; bank wire (withdrawals in USD and KES only)
Processing time
M-Pesa/Eazzypay/Airtel Money: instant (up to 3 hours at some providers); Skrill/Neteller 1-2 working days; cards 1-2 working days (up to 15 working days to credit); domestic bank 1-2 working days; international bank 1-5 working days
Fee
Mobile money (M-Pesa, Eazzypay, Airtel Money): $0; cards $0; domestic bank $0; Skrill and Neteller 1% up to USD 30; international bank wire USD 15
Minimum
Not checked yet
Documents
Proof of identity (National ID or valid passport) and proof of address at account opening; funding source may be verified on first deposit; withdrawal may need extra ID and proof the bank account is yours
Sources: licensees.cma.or.ke, fxpesa.com, fxpesa.com.
HFM (HF Markets)
Time 24 hours to 10 business days
Register Licence CMA No. 155Fee No HFM feeMin Card $5, bank $100
Full terms
Licence (CMA)
Licence CMA No. 155
Withdrawal method named
Bank transfer; Visa/Mastercard card (to the same card); 'Alternative' e-wallet rows (names not in page text; Skrill named in Withdrawal Conditions); M-Pesa not named
Processing time
Bank and card 2-10 business days; Alternative up to 24 hours or instant. One page says withdrawals are processed 24/7; the Kenyan Withdrawal Conditions say Monday to Friday excluding public holidays
Fee
HFM charges no withdrawal fee; banks and payment processors may charge
Minimum
Bank transfer $100; card $5; Alternative $10 or $5 (USD)
Documents
Passport (or national ID / driving licence) plus bank statement or utility bill, not older than 6 months; names must match; checked within 48 hours
Sources: licensees.cma.or.ke, hfm.com, hfm.com, hfm.com.
IC Markets
Time Local bank: 1 to 2 business days
Register Licence CMA No. 199Fee No IC Markets feeMin Not checked yet
Full terms
Licence (CMA)
Licence CMA No. 199
Withdrawal method named
Bank transfer (local and international), credit/debit card (refund to the card), Neteller, Skrill and other online wallets; M-Pesa not named
Processing time
Local bank 1-2 business days; international bank 2-14 business days; card 3-5 business days (up to 10); Neteller/Skrill instant once processed; requests before 05:00 EAT processed same day
Fee
No fee charged by IC Markets (KE); intermediary/bank fees may apply
Minimum
Not checked yet
Documents
Photo ID (government-issued) and proof of address (not older than 3 months) to open an account; first bank withdrawal needs a copy of the bank statement for the registered account; card withdrawals with a lost/cancelled card need a card-issuer letter
Sources: licensees.cma.or.ke, icmarkets.co.ke, icmarkets.co.ke.
Pepperstone
Time M-Pesa: up to 1 business day
Register Licence CMA No. 128Fee No fee stated, except international wireMin No general minimum
Full terms
Licence (CMA)
Licence CMA No. 128
Withdrawal method named
M-Pesa (listed as 'MPESA (Kenya only)'), Apple Pay, Google Pay, debit/credit cards, PayPal, Neteller, Skrill, bank wire (ABSA); no crypto in Africa
Processing time
M-Pesa, cards, e-wallets, Apple/Google Pay: up to 1 business day; bank wire (ABSA): up to 2 business days (processing by Pepperstone; bank/card issuer time extra)
Fee
Free for all methods except international bank transfer: $20 USD / GBP 15 deducted (funding page); a help page gives $25 for the same wire
Minimum
No general minimum published; a minimum applies only to international bank wire and is shown in the client area
Documents
Proof of identity (passport, driver's licence, national ID or government photo ID) and proof of address (utility bill, bank/card statement, government tax document, resident certificate or African driver's licence); email confirmation (and 2FA code if enabled)
Sources: licensees.cma.or.ke, pepperstone.com, pepperstone.com.
Scope Markets
Time M-Pesa: instant
Register Licence CMA No. 123Fee No Scope Markets feeMin M-Pesa: KES 50 or USD 1
Full terms
Licence (CMA)
Licence CMA No. 123
Withdrawal method named
M-Pesa (KES), Airtel Money (UG clients), Skrill, Neteller, international bank transfer; FAQ also lists card/wire; withdrawals to the same person who deposited
Processing time
M-Pesa/mobile money: instant (within 10 minutes); Skrill/Neteller instant; bank 1-2 business days (after 05:00 GMT+3 next business day); wire/card up to 3-5 business days; international TT 3-8 working days
Fee
No fee charged by Scope Markets; normal M-Pesa / Skrill / Neteller / sender-bank charges apply
Minimum
M-Pesa and other e-wallets: USD 1 or equivalent (table), FAQ says KES 50 for M-Pesa/mobile money; international bank transfer: USD 50 or equivalent
Documents
Proof of ID: passport (colour copy) or National ID / new-generation driving licence (front and back), valid; proof of residence: Tin/Pin certificate or bank statement (last 6 months, with name and P.O. box); a second ID may be requested; withdrawal needs a verified account
Sources: licensees.cma.or.ke, scopemarkets.co.ke, scopemarkets.co.ke.
Deriv
Time M-Pesa: instant
Register Not listed in the CMA registerFee Method may chargeMin M-Pesa: $5
Full terms
Licence (CMA)
Not listed in the CMA register
Withdrawal method named
Payment-methods table (first 10 of 72 rows seen) lists Mpesa (USD) with min-max withdrawal 5 - 1,000; also Deriv P2P, Mastercard, VISA, MTN, Vodafone, Airtel, Orange Money, Moov, Neteller
Processing time
Mpesa: Instant; Visa/Mastercard: 1 working day; Deriv P2P: max 1 hour
Fee
No deposit fees; for withdrawals the selected payment method may charge fees, depending on the method
Minimum
Mpesa: 5 (USD); Visa/Mastercard 10; varies by method
Documents
Identity: ID card or driving licence, or valid passport; address: ID showing address, recent utility bill (electricity, water, gas) or bank statement; review usually within minutes
Sources: licensees.cma.or.ke, deriv.com, deriv.com, deriv.com.
ExpertOption
Time Up to 5 business days
Register Not listed in the CMA registerFee Up to 20% may be deductedMin $10
Full terms
Licence (CMA)
Not listed in the CMA register
Withdrawal method named
Not named. Deposit amount returns to the original source (bank card or e-wallet); profits to an e-wallet chosen from options in the Finance section; third-party wallets/cards not permitted
Processing time
Up to 5 business days; company may extend
Fee
No flat fee stated. Terms allow deduction of up to 20% from withdrawal amount; fee possible if withdrawing after deposit without trading; client bears bank/processor FX fees; dormant account fee 50 USD per month
Minimum
$10 or equal amount in local currency
Documents
Colour photo of valid passport or national ID card (photo, full name, date and place of birth, expiry, country of issue); for card deposits card statement; utility bills, bank contract or card scans on request
Sources: licensees.cma.or.ke, expertoption.com, expertoption.com, expertoption.com.
IQ Option
Time Within 3 business days
Register Not listed in the CMA registerFee 1 free a month, then 2%Min $2
Full terms
Licence (CMA)
Not listed in the CMA register
Withdrawal method named
Same method as deposit; e-wallet deposits withdraw to the same e-wallet; maximum depends on method. The pages name no method for Kenya
Processing time
Processed within 3 business days; e-wallets about 1 day, bank cards up to 21 calendar days, bank transfers 1-5 calendar days
Fee
One free withdrawal per calendar month, then 2% (USD 1 to 30); optional expedited withdrawal 5%; currency conversion up to 4%; up to 5% penalty if deposits are withdrawn without trading
Minimum
$2.00 (maximum depends on payment method)
Documents
Photo of ID (passport, driving licence, national ID, residence permit, voter ID etc.); bank card copy (both sides, CVV hidden) if card used; proof of address (utility bill, bank statement, tax bill) per regional rules; verification within 3 business days
Sources: licensees.cma.or.ke, iqoption.com, iqoption.com.
IQcent
Time 1 hour to 5 business days
Register Not listed in the CMA registerFee 20% without turnoverMin $50
Full terms
Licence (CMA)
Not listed in the CMA register
Withdrawal method named
Deposit methods: Visa/Mastercard, bank wire, Bitcoin, Ethereum, Litecoin, stablecoins, altcoins. Withdrawals: back to the same online payment system used to fund; card deposits withdraw via bank transfer or third-party solutions; bank-wire deposits back to the sending account. No M-Pesa or Kenya mention
Processing time
FAQ: processed within 1 hour. Terms: transfer may take up to 5 business days, security service may hold up to 10 business days. Account-types table: 8 h Bronze, 4 h Silver, 1 h Gold, 0 h VIP
Fee
Possible 20% of the withdrawal amount if x1 turnover not reached; client pays any banking/transfer fees; 50 USD bank-transfer fee for international wires (terms 3.10)
Minimum
$50
Documents
ID is required for all withdrawals. Documents may be requested: identity card, passport, residence permit etc.; proof of address (utility bill, bank statement); source-of-funds document; colour scans; submit within 7 days of request, review within 3 business days
Sources: licensees.cma.or.ke, iqcent.com, iqcent.com, iqcent.com.
Olymp Trade
Time Decision within 5 working days
Register Not listed in the CMA registerFee 0% normallyMin $10
Full terms
Licence (CMA)
Not listed in the CMA register
Withdrawal method named
By type: bank transfer to own-name account, electronic transfer to own e-wallet, bank card via processing centre (own-name card); same instrument as deposit; cryptocurrency and USDT withdrawals exist. Specific names not listed
Processing time
~70% of withdrawals within 1 hour, 25% under 24 hours, 5% other; Company decides on a request within 5 working days; investigation can be requested if not received 5 business days after decision
Fee
0% fee normally; fees for USDT (network fee) and cryptocurrency withdrawals; fees possible for deposit/withdrawal without trading or multiple accounts; up to 20% may be deducted in suspicious non-trading operations
Minimum
$10 (or equivalent in local currency)
Documents
Identification documents (passport, identity card, driver licence), proof of residence, payment documents and bank cards confirming ownership, documents on source of funds on request
Sources: licensees.cma.or.ke, olymptrade.com, olymptrade.com.
Pocket Option
Time 3 business days (payment policy: 5)
Register Not listed in the CMA registerFee 0% for M-Pesa, direction not statedMin $10
Full terms
Licence (CMA)
Not listed in the CMA register
Withdrawal method named
M-Pesa (type Mobile) is listed among deposit/withdrawal methods, plus cards, bank, e-payments, crypto; the page does not name Kenya; withdrawal to the method used for deposit
Processing time
Public offer: within 3 business days (may extend to 14 business days with notice). Payment policy: within 5 business days; electronic methods seconds to days; bank wire 3 to 45 business days
Fee
Payment methods page shows 'Commission: 0%' for M-Pesa; payment policy says conversion rate, commission and expenses per method are set by the Company and may change
Minimum
$10 (public offer default, 'unless specified otherwise'); per-method limits shown in the client dashboard
Documents
ID document scan/photo (passport, driving licence or national ID, full copy incl. photo page); may add bank statement or utility bill for address, ID selfie (photo holding ID), bank card scan; bank transfers need full name/address verification
Sources: licensees.cma.or.ke, pocketoption.com, pocketoption.com, pocketoption.com.
Quotex
Time 1 to 5 days
Register Not listed in the CMA registerFee 3% from the 3rd a day; home page says noneMin $10
Full terms
Licence (CMA)
Not listed in the CMA register
Withdrawal method named
Withdrawal goes through the same method used to deposit (example given: Visa); crypto withdrawals also exist; no method list or M-Pesa on the FAQ
Processing time
1 to 5 days from the request; Company tries to pay on the day of the request
Fee
FAQ: deposits free; from the 3rd withdrawal in the same day a 3% fee applies to each further one; home page says no deposit/withdrawal fees; payment providers may charge their own
Minimum
$10 for most payment systems; crypto from $50 (higher for some, e.g. Bitcoin)
Documents
Usually none for withdrawal; Company may ask at its discretion: colour scan of passport photo page, selfie, proof of address; review up to 5 business days
Sources: licensees.cma.or.ke, quotex.com.
Raceoption
Time 1 hour, then 5 to 6 working days
Register Not listed in the CMA registerFee Card 5%; footnote says no transfer feeMin $50
Full terms
Licence (CMA)
Not listed in the CMA register
Withdrawal method named
Visa/Mastercard card, Bitcoin, Ethereum, altcoins (table says Regions covered: All; no M-Pesa or Kenya mention)
Processing time
Up to 1 hour after confirmation; funds may take a further 5-6 working days to show after approval
Fee
Card 5%; crypto rows no fee; $50 on international wire; 20% maintenance fee on funds without 1x turnover; third-party fees may apply
Minimum
$50
Documents
Card copy (front and back), government photo ID, proof of address (3 months); certified copies above $1,800/EUR 1,800
Sources: licensees.cma.or.ke, raceoption.com, raceoption.com, raceoption.com.
VideForex
Time 1 hour, then 5 to 6 working days
Register Not listed in the CMA registerFee Card 5%; footnote says no transfer feeMin $50
Full terms
Licence (CMA)
Not listed in the CMA register
Withdrawal method named
Visa/Mastercard card, Bitcoin, Ethereum, altcoins (table says Regions covered: All; no M-Pesa or Kenya mention)
Processing time
Up to 1 hour after confirmation; funds may take a further 5-6 working days to show after approval
Fee
Card 5%; crypto rows no fee; $50 on international wire; 20% maintenance fee on funds without 1x turnover; third-party fees may apply
Minimum
$50
Documents
Card copy (front and back), government photo ID, proof of address (3 months); certified copies above $1,800/EUR 1,800
Sources: licensees.cma.or.ke, videforex.com, videforex.com, videforex.com.

The order is not a score: our partner first, then the apps with a CMA licence A to Z, then those not listed A to Z. The CMA rule for its licensees: CMA-licensed online forex brokers may not offer binary options. Check any app in the CMA licensee register. “Not checked yet” means we found no value on the app’s own pages.

Guides: withdrawal pending or rejected, fees, minimums and limits, which apps pay out to M-Pesa.

Where is my withdrawal?

Inbox: 17 apps

Stockity

AvaTrade

Exness

FX Pesa

HFM (HF Markets)

IC Markets

Pepperstone

Scope Markets

Deriv

ExpertOption

IQ Option

IQcent

Olymp Trade

Pocket Option

Quotex

Raceoption

VideForex